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FAQs

    WHAT IS THE USUAL TURNAROUND TIME?

    The usual turnaround time is 10 calendar days from the time you ship the cases until you receive them from us. We will process your order and notify you immediately if there are any questions. Occasionally there will be a delay due to shipping or customs.
  • CAN I SEND TEST CASES?

    Yes! We encourage you to send test cases so you can thoroughly evaluate our service. Contact us for details.
  • WHAT SERVICES DO YOU OFFER?

    We Offer Full Dental Lab Services & Products Including:

    Crown and Bridge
    Captek
    All Ceramic - E.max
    All Ceramic - Cercon Zirconia
    Veneers & e.Max Thin Veneers
    Composites
    Full Dentures
    Partial Denture Framework
    Valplast Flexible Dentures
    Implants
    Other Types

  • WHO PAYS FOR SHIPPING?

    We recommend using UPS Express or DHL Express to ship to us. For the new customers who want to work with us for the first time, we will provide a free return service (some limitations apply) after the goods are completed.  Please contact our customer service immediately or for more details.

    If you prefer to use another carrier, please be aware that they will generally take longer and cost more. Also please notify us of the tracking number when you ship your cases to us.

    Note: Please be aware that all shipments are subject to routine customs inspections that can cause delays (although this is a very rare occurrence).
  • HOW ARE COSTS CALCLUTED?

    There are basically three parts to determining the cost for each case:

    Labor - determined by our rate schedule. Contact us for a quote.
    Noble and High Noble Alloy - You pay only for the alloy that is needed; Noble and High Noble alloys are charged in grams of casting weight.
    Shipping Cost
  • WHAT FORMS OF PAYMENT ARE ACCEPTED?

    We accept the following types of payments:

    Credit card: Visa, MasterCard, Discover, and American Express
    Paypal
    eCheck
    International Money Order
    Direct Deposit to our Bank of HK account

  • HOW DO YOU HANDLE REMAKES?

    This rarely happens but when it does, remakes are handled on a case-by-case basis. If you would like us to remake a product, please send the original case and lab slip with a new impression and an explanation of the specific problem. If the mistake was made within our lab, we will remake the case at no charge.
  • WHAT IS THE MINIMUM VOLUME OR ORDER?

    We have no minimum number of case or minimum order.
  • WHAT IS YOUR POLICY ON CONFIDENTIALITY?

    China Dental Laboratory has a strict confidentiality policy to safeguard our customers privacy. We will never divulge your name or information to any third party for any reason.
  • WHAT DOES ISO 9001 CERTIFICATION MEAN?

    When the large majority of products or services in a particular business or industry sector conform to International Standards, a state of industry-wide standardization can be said to exist. This is achieved through consensus agreements between national delegations representing all the economic stakeholders concerned - suppliers, users, government regulators and other interest groups, such as consumers. They agree on specifications and criteria to be applied consistently in the classification of materials, in the manufacture and supply of products, in testing and analysis, in terminology and in the provision of services. In this way, International Standards provide a reference framework, or a common technological language, between suppliers and their customers - which facilitates trade and the transfer of technology.

    How ISO standards benefit society
    For businesses, the widespread adoption of International Standards means that suppliers can base the development of their products and services on specifications that have wide acceptance in their sectors. This, in turn, means that businesses using International Standards are increasingly free to compete on many more markets around the world.

    For customers, the worldwide compatibility of technology which is achieved when products and services are based on International Standards brings them an increasingly wide choice of offers, and they also benefit from the effects of competition among suppliers.
More Questions? Contact Us And Get Started With China Dental Laboratory!

CONTACT INFO

SHENZHEN CDL DENTAL LABORATORY CO., LTD
Email: inquiry@chinadentallaboratory.com 
Tel: +86 755 2698 5917
Add: 7/F, Building D, Hejing Industrial Park, Fuyuan 1st Road, Fuyong street, Baoan district, Shenzhen China 518103
 
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